User Support for the Remmie App
Download the Remmie App
Tips for usage
Small kids can get nervous for ear checking. We suggest you hold the small kids stable or have someone to stabilize the kid while using our product.
Small kids are curious and tend to turn their heads to look at your phone screen. Use the phone screen as a good tool to attract their attention and stabilize their head before using the product.
Straighten the ear canal by gently pulling the ear lobe back. Move your otoscope gently and hold straight, proceed slowly to avoid touching the ear canal walls and the eardrum. Never push the specula tips into the ear canal. Always go slow and stop at any sign of sensitivity. You will find video resources and user manuals in the Remmie App to understand and use our device.
Before you connect with Remmie Otoscope, we recommend you to 1) go to your Wi-Fi Settings and Forget the home/office wifi Network which your phone automatically connects with 2) go to your screen Auto-Lock Settings and set Auto-Lock to Never (for iOS device). Your default wifi connection can interfere with the Otoscope wifi signal and result in a discontinuous live stream. The auto-lock setting will also stop the connection between the Otoscope and your phone. To temporarily disable these two functions will help better usage of the Otoscope live stream function.
- User support can be reached by scheduling with our team.