Answers to frequently asked questions about Remmie 3.​
Access comprehensive guides for product installation, setup, and features for the best user experience.
Effective strategies and best practices to maximize the potential use of your Remmie 3​.
Step-by-step solutions for technical issues or challenges you may encounter.​
Detailed instructions to ensure the longevity and optimal performance for your Remmie 3​
Need more assistance? Reach out to our dedicated support team for personalized help.
Scan the QR code on the Quick Start Guide that you can find in the Remmie 3 box or go to Google Play or the App Store to download the Remmie 3 App.
App Store: https://apps.apple.com/us/app/remmie-3/id6448700983
Google Play Store: https://play.google.com/store/apps/details?id=com.remmie.gen3
Follow the instructions displayed on the App to power-up and connect Remmie 3.
Once you have connected Remmie 3 to your home router, you can view images and live video on your Mobile phone or Tablet device.
When you capture images or video using the photo button on Remmie 3 or on your mobile device or Tablet, these are automatically stored on the device, just like the usual photos you take.
You can share those images with a Physician using email or by other methods acceptable to your Physician.
You will see a share button with information at the top right on the live view window.
Share this URL generated to your own email.
Copy and send this unique URL to your physician by email, text message, or by the chat field in the telehealth software.
Your physician can use this URL and directly connect to your live view. This view is valid for 10 minutes before deactivated.
Charging the battery to full charge can take up to three hours.
If you need additional support we are always happy to help. Please email us at: support@remmiehealth.com
To prevent injuries during checkup, it's important that your child remains still. Children may get anxious and nervous, so we suggest holding them to prevent movement, or have someone aid you in calming them down when using our product. If your child is curious and turns their head to look at your phone screen, we would suggest using your phone to attract your child's attention to stabilize their head.
Be sure to straighten the ear canal by gently pulling back the ear lobe and moving your otoscope while holding it straight. We strongly suggest proceeding slowly to avoid touching the ear canal walls as well as the ear drum.
Never push the specula tips into the ear canal, and always move slowly and stop at any sign of sensitivity.
Additional tips and information can be found within the user manual and video resources in the app. Our Youtube channel (https://www.youtube.com/channel/UCsgH9yV6IXuLJOKfWR3ilWw) also has many helpful videos. If you are still having problems, please don't hesitate to contact us through email: support@remiehealth.com
If your question isn't answered in the FAQ, please send us an email at support@remmiehealth.com​
Avoid direct contact with oil or corrosive liquids. Do not submerge in water. Clean with alcohol wipes.​
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